Product Guarantee

Ashes and Hair Resin Jewellery

How Our Guarantee Works
Our guarantee is designed to protect you, but it does rely on your jewellery being worn as intended.
Please note that the guarantee may be void if the piece has been:

Chains are covered when worn with a single charm. Adding multiple charms increases friction and strain, and therefore falls outside the scope of our guarantee.
General wear such as light scratching or surface marks, especially when jewellery is worn alongside other pieces is a natural part of everyday use and is not covered.

We’re here to Support You

If you ever have concerns about the condition of your memorial jewellery, we warmly encourage you to reach out to our friendly team. We’re here to guide you, reassure you, and do everything we can to help you care for your treasured piece. Our promise is simple: to create jewellery of exceptional quality, crafted to honour your memories and designed to be cherished for years to come.

Fittings, Chains, Bracelets & Self-Fill Ashes Jewellery

Your memorial jewellery is created to be worn with confidence, and we stand behind the quality of every fitting we use. All chains, bracelet clasps and jump rings are covered by a 12 month guarantee against manufacturing faults, giving you peace of mind as you keep your loved one close.

If a fitting should fail after the 12 month period, we may still be able to help through our maintenance service. In these cases, a small repair fee may apply

To protect your jewellery, we ask that it is worn with care and used exactly as intended. Our guarantee does not cover:

Engraved Jewellery -  12 Month Guarantee (Including Keyrings and Cufflinks)

Our engraved jewellery is created with a delicate touch. Each print and inscription is engraved onto the surface of the metal, giving a beautifully subtle, understated finish. Because of this gentle engraving process, these pieces are naturally more vulnerable to everyday wear and are best suited to occasional wear rather than daily use

When worn every day, engraved jewellery may gradually show signs of life, light scratches, softening of detail, or fading, all of which are normal for surface engraving.

We offer a 12 month guarantee against manufacturing faults on all engraved jewellery, as well as on fittings such as chains, jump rings and bracelets. This guarantee is designed to give you confidence in the craftsmanship of your piece.

When the Guarantee May Not Apply

To protect the integrity of your jewellery, the guarantee becomes void if the piece has been:

•           Misused or damaged
•           Removed from its original fittings
•           Worn on chains or bracelets not approved by us
•           Exposed to conditions that may cause unnecessary wear

It is especially important never to wear more than one engraved charm on the same chain or bracelet. When two engraved pieces rub together, the friction can cause premature fading or scratching. It is also important to note that key-rings should not be left to rub against metal keys, as this too will scratch the surface and deface the engraved surface.

Repairs and After-Care

If your jewellery has been damaged, we may be able to restore it through our repair service. This can include replacing or fixing clasps, renewing leather components, or re‑polishing charms to bring back their original shine. A small fee may apply, depending on the work required.

If you would like us to assess or repair your piece, please contact us at admin@borrowedmoments.co.uk with a brief description of the issue. A member of our Customer Service Team will be here to support you with warmth and care every step of the way.