Privacy Policy

Privacy Policy

BM Group is committed to ensuring that your privacy is protected, should we ask you to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement. Borrowed Moments may change this policy at any time by updating this page. You should check this page from time to time to ensure that you are happy with any changes; this policy is effective from 14/05/2018

What personal information we collect

We may collect the following information:

* Name

* Address

* contact information including e-mail address 

* demographic information such as postcode, preferences and interests 

* other information relevant to create your order and for customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

Internal record keeping. 

We may use the information to improve our products and services. 

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, you have the option to opt out of this at any time by emailing us to remove your details. We may use the information to customise the website according to your interests.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to address below. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address below, we will promptly correct any information found to be incorrect.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. A. Atkins is our data controller's name and can be contacted via emailing aileen@ We do not pass on your information to any third parties except for the purposes of fulfilling your order if necessary. We will only hold onto your data for as long as is necessary for our legal obligations, thereby it will be deleted.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive, once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used, this helps us to analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies, most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer.

Use of Photos of your Completed Keepsakes

We may use photos of your completed personalised pieces on our website or our Facebook page or other advertising mediums without seeking separate permission from you, these will be used without any reference to you or tagging, so are completely annonymous unless you wish to comment or tag them yourself, we will not make any personal reference to you when using photos of your keepsakes on any of our pages or websites. Borrowed Moments are part of the BM Group, Trevol Business Park, Torpoint, Cornwall. PL11 2TB.