DAMAGE THAT HAS OCCURRED IN TRANSIT MUST BE REPORTED BY EMAIL OR BY PHONE: 01752 815444 WITHIN 24 HOURS OF RECEIVING YOUR PARCEL
Failure to do so means we will be unable to refund your delivery costs which you will still be liable for. Signing for a parcel means that you are signing to say that the goods have been received in good order so please check all courier items immediately.
We aim to get every stock item out as quickly as possible; once you have placed an order, regular stock items will be dispatched the same day or the next day depending on the time the order was placed. We use the post office for some of our smaller items to keep the costs as low as possible. We primarily use a next day delivery courier for most of our items, ensuring a fast and reliable service, we cannot guarantee delivery times due to circumstances beyond our control, like vehicle break-downs and during very busy times like bank holidays and Christmas, with all courier items, you will be emailed a tracking number when the item is dispatched, please ensure that you check your spam box if you do not receive this. Our couriers make every effort to deliver your items, if you are left a calling card then please ensure that you act on it to re-arrange the delivery at a suitable time, if after all attempts by them to contact you and to deliver the kit have been exhausted and should you have still not contacted the courier to re-arrange a convenient time/place for the delivery, then the parcel will end up being returned to us, this will incur extra charges (please note that the courier return charge is currently approx. twice the price of the original delivery charge, it is a fairly hefty charge). We will only be able to re-send your orders after all of these charges have been paid and you have paid a new postage charge. All personalised items state an expected timescale in the description, if unsure, please ask.