Delivery Information We aim to dispatch all stock items as quickly as possible. Orders placed before our daily cut‑off will usually be sent the same day; orders placed later in the day will be dispatched the following working day. For smaller items, we may use Royal Mail to keep postage costs low. Most of our parcels, however, are sent via a next‑day courier service to ensure a fast and reliable delivery. While we always do our best to meet expected timeframes, delivery times cannot be guaranteed due to circumstances beyond our control — such as vehicle breakdowns, seasonal delays, bank holidays or Christmas periods. When your order is dispatched, you will receive an email with your tracking number. If you don’t see this in your inbox, please check your spam or junk folder. If You Miss a Delivery Our couriers will make every effort to deliver your parcel. If you receive a calling card, please follow the instructions to rearrange delivery at a convenient time. If the courier is unable to reach you after multiple attempts and no rearrangement has been made, the parcel may be returned to us. Please note that courier return charges are typically quite expensive. We can resend your order once all return charges have been paid, along with a new postage fee.
Personalised Items
All personalised items include an estimated timescale within their product description. If you’re ever unsure, we’re always happy to advise.
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