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Terms and Conditions
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Please read these terms and conditions carefully before placing your order as they affect your rights and liabilities under the law. When you make a purchase via this website, you are agreeing to be bound by these terms and conditions. If you do not agree with these terms, then please do not use our site.
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Purchases
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* You can purchase our goods directly via this website, using Pay pal or any major credit card via our encrypted payment system, or by cheque or postal order, made payable to ‘Borrowed Moments’ (goods will not be sent out until full payment is received and cleared),
* In person from our Torpoint studio, see our items before you buy, pay by cash, cheque (with valid cheque guarantee card), payable to ‘Borrowed Moments’ or any major credit card, (please call first to ensure that someone is available to show you our products) or if you know what you want to purchase, then you can book online and pay when you pick up.
* By telephone, office hours;
Mon – Thurs 09.30 -4.30; Fri 09.30 – 3.00; and Sat 10.00 – 12.00
* By post, send your order, payment and full contact details to us at: Borrowed Moments, Unit 12 Trevol Business Park, Trevol Road, Torpoint, Cornwall PL11 2TB. Your item will not be sent out until payment has cleared.
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Delivery
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We aim to get every stock item out as quickly as possible; once you have placed an order, it will be dispatched the same day or the next day depending on the time the order was placed. We use Royal Mail for some of our smaller items to keep the costs as low as possible. We use a next day delivery courier for most of our items, ensuring a fast and reliable service. If you wish to cancel your order after it has been dispatched, you will be charged for collection. Orders placed before 2pm Mon – Fri are normally delivered the next working day, orders placed at the weekend will normally be delivered on the Tuesday, except when it has been a bank holiday, when delivery will not be until the Wednesday. Although our couriers endeavour to deliver the next day, we cannot guarantee this due to circumstances beyond our control, like vehicle break-downs and during very busy times like bank holidays and Christmas. With all courier items, you will be emailed a tracking number when the item is dispatched, please ensure that you check your spam box if you do not receive this.
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Damaged Items
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DAMAGE THAT HAS OCCURRED IN TRANSIT MUST BE REPORTED BY EMAIL OR BY PHONE: 01752 815444 WITHIN 24 HOURS OF RECEIVING YOUR PARCEL
Failure to do so means we will be unable to refund your delivery costs which you will still be liable for. Signing for a parcel means that you are signing to say that the goods have been received in good order so please check all courier items immediately. We advise you to keep all packaging until you are satisfied with the product.
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Returns
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We sincerely hope that you are delighted with your purchase, we strive to maintain high standards of quality control, however if any items do not meet your expectations, please ring or e-mail us first to see if the problem can easily be sorted out; do not return goods until you have sent us an email or telephoned us and been given your returns reference number. You may return any ‘off-the-shelf' item to us for a full refund (excluding delivery charges) within 7 working days from the day following delivery, providing the item when we receive it is unused and in its undamaged, original packaging, suitable for resale, the customer is responsible for the postage costs incurred when returning an item to us, goods must be returned via a secure, traceable method and all tracking numbers should be retained to ensure that the goods do reach us, (we cannot be held responsible for items that go missing in the post or are damaged during transit and we take no responsibility for items sent back to us until we have received them), once the goods have been received and checked, your refund will be processed and you will be credited as necessary. Any items that are sent back to us that are not in a suitable condition may be refused or a full refund may not be issued. Bespoke items will only be exchanged if they are faulty or incorrect. Returned items should be sent with your returns number to: Customer Support, Borrowed Moments, Unit 12, Trevol Business Park, Torpoint, Cornwall Pl11 2TB.
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Other Links
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We have links on our site of other companies that may be of interest to you. We at Borrowed Moments however, have no control over these linked sites, which have different privacy policies than us, you access these linked sites at your own risk and once you click on a link you will be leaving our site.
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Customer Feedback
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We are always looking to improve our site and products and we welcome your comments and feedback; please use our guest book to leave your comments on our site and our products. If we feel that they are appropriate then they may be published on our site and we reserve the right to do this. We love to receive pictures of your completed keepsakes and feedback on how you found your whole experience, please send these to: gallery @ borrowedmoments .co .uk PLEASE NOTE THAT BY SENDING YOUR PICTURES AND COMMENTS TO US, YOU ARE AGREEING TO THEM BEING VIEWED THROUGH OUR WEBSITE
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Product Descriptions & Availability
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Whilst every effort has been made to portray items accurately, slight variations may occur. Please note that photographs are for representational purposes only and are not necessarily to scale, colours and content may vary slightly from the images shown as different screen resolutions can lead to slight colour variations. All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately.
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Liability
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Borrowed Moments take every possible measure to ensure that our customers are inconvenienced as little as possible but sometimes there are hold-ups that are beyond our control, we will have no liability to you for any failure to deliver goods that you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
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