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Terms and Conditions
Please read these terms and conditions carefully before placing your order as they affect your rights and liabilities under the law. When you make a purchase via this website, you are agreeing to be bound by these terms and conditions. If you do not agree with these terms, then please do not use our site.
Purchases
* You can purchase our goods via this website, using Paypal or any major credit card via our encrypted payment system, or by cheque or postal order (goods will not be sent out until full payment is received and cleared),
* In person, cash, cheque (with valid cheque guarantee card) or any major credit card, see our items before you buy or in person from our Torpoint office (please call first to ensure that someone is available to show you our products) or book online and pay when you pick up.
Delivery
We aim to get every stock item out as quickly as possible. We use Royal Mail for some of our smaller items to keep the costs as low as possible. We also use a next day delivery courier for most of our items, ensuring a fast and reliable service.
Our free postage offer refers to orders totaling over £50.00 UK mainland addresses only. Parcels must be sent as one parcel to one address only
Damaged Items
If an item sent out to you is damaged and you wish to make a claim, you must notify us within 24 hours of delivery, please check your delivery as soon as it arrives. When you sign for your package, you are signing to say it was received in good order so please check that the outer packaging is not damaged before you sign for goods.
Returns
We strive to maintain high standards of quality control, however occasionally you may be unhappy with your purchase, we want you to be completely satisfied with your purchase and we believe that you will be, we take great care to ensure that our descriptions are correct and complete, however, occasionally you may wish to return an item or cancel an order do not return goods until you have sent us an email or telephoned us and been given your returns reference number. You may return any ‘off-the-shelf' item to us for a full refund (excluding delivery charges) within 7 working days from the day following delivery, providing the item when we receive it is unused & in its undamaged, original packaging, suitable for resale, the customer is responsible for the postage costs incurred when returning an item to us, goods must be returned via recorded delivery and all tracking numbers should be retained to ensure that the goods do reach us, (we cannot be held responsible for items that go missing in the post or are damaged during transit), once the goods have been received and checked, your refund will be processed and you will be credited as necessary. Bespoke items will only be exchanged if they are faulty or incorrect. Returned items should be sent with your returns number to: Customer Support, Borrowed Moments, Unit 26, Enterprise Court, Marine Drive, Torpoint, Cornwall Pl11 2EH after you have contacted us to obtain your returns number.
Other Links
We have links on our site of other companies that may be of interest to you. We at Borrowed Moments however, have no control over these linked sites, which have different privacy policies than us, you access these linked sites at your own risk. However, we do value your feedback and any communication on any of our links, any information you supply will be investigated, including a link that doesn’t work.
Customer Feedback
We are always looking to improve our site and products and we welcome your comments and feedback; please use our guest book to leave your comments on our site and our products. If we feel that they are appropriate then they may be published on our site and we reserve the right to do this.
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